What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Electric Pulse Neck Back Massager Infrared Heating Pain Relief Relaxation Tool

Name: Electric Pulse Neck Back Massager Infrared Heating Pain Relief Relaxation Tool
SKU: 696df5bbcdc87401ef3af0d3
Price: 16.21 EUR
Availability: InStock

Current price

Price €16.21

‌

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Free delivery to the United States

27 October

Secure checkout & data protection

No-delivery refund

Quality guarantee

Secure logistics

Privacy protection

Description

Specifications: Different people can choose different mode to meet their needs, which is more convenient for use. This electric massager can effectively relieve the neck pain caused by long-time work or study. It is powered by battery and is with low power consumption. The neck massager can fit most sizes of necks.

Item Name: Neck Massager Material: ABS Application: Neck Type: Massage & Relaxation Electric Impulse Frequency: 0-1000Hz Electric Impulse Width: 20-400us Pulse Frequency: 0-1000Hz Pulse Width: 20-400us Power: 3V, DC 30mA Mode: 6 Modes Strength: 16 Kinds of Strength Battery: 2 x AAA Batteries (Included), Can Work for 7 Hours Continuously Features: Electric, Neck Pain Relief, Infrared Heating Total Size: 16cm x 14cm x 5.4cm(Approx.)

Notes: Due to the light and screen setting difference, the item's color may be slightly different from the pictures. Please allow slight dimension difference due to different manual measurement.

Package Includes: 1 x Neck Massager 2 x Massager Pads 1 x Wire 1 x English User Manual

Manufacture Country: China

Fashion Choice

4.5

4,000+

reviews

10,000+

purchases

Seller's info and responsibility

Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.